LCNB FAQ

This page has been designed to answer the most commonly asked questions and to help aid you in making banking at LCNB more convenient. Please use the navigation on the right to narrow your question or concern you may have..


Mobile Banking: (click below to view the answer to the question)
What is LCNB National Bank Mobile Banking?    ▼
LCNB National Bank Mobile Banking gives you quick, secure access to your LCNB National Bank account information, whenever you need it, right from your mobile phone.
How do I begin using LCNB National Bank Mobile Banking?    ▼
In order to access LCNB National Bank Mobile Banking, you must be a current LCNB On-Line user and have a mobile device that has a data plan. If you do not have a data plan, or are unsure if you do, please contact your mobile service provider. If you are not currently using LCNB On-Line, please stop by your local LCNB National Bank Office and enroll today. Soon we will have an LCNB On-Line Online Enroll available on our website www.lcnb.com.
How do I log in to LCNB National Bank Mobile Banking?    ▼
To log in and use LCNB National Bank Mobile Banking, you have two ways: If you have an iPhone® or Android® phone, you may download the app from the appropriate App Store. Once it has downloaded, you select the App and choose Log On and then enter your LCNB On-Line ID and Password. If you do not have one of these phones but have an internet enabled phone, you may enter www.lcnb.mobi into the browser on your mobile device. You will then log in using your LCNB On-Line User ID and Password.
Does LCNB National Bank have a banking app?    ▼
You may download either the App for the iPhone® or the App for the Android® from the respective App Store.
Is there a cost for using LCNB National Bank Mobile Banking?    ▼
There is no fee to access LCNB National Bank Mobile Banking. However, Internet data charges may apply. Please contact your mobile service provider for details
Will I get a new User ID and Password for this site?    ▼
No, you will use the same User ID and Password that you currently use when you log into LCNB On-Line at www.lcnb.com. However, if you are not using one of the available Apps, you will access a different web address for mobile banking: www.lcnb.mobi
Will the information I see on my mobile device look different than what I see in Internet Banking?    ▼
The information will be consistent with what you see on LCNB On-Line, but it has been optimized for usage on mobile devices. The navigation is designed to work with mobile devices, and the pages are setup for small screens.
Will I have the same functionality with Mobile Banking as I do with LCNB On-Line?
The following functions are available on LCNB National Bank Mobile Banking:    ▼
Locate Branches
View Transaction History (15 days; 4 per page)
View Account Balances
Transfer Funds Between Accounts
Pay Bill To Existing Payees
View Alerts

You will be able to do many of the same functions using Mobile Banking including checking balances, viewing pending and posted transactions, transferring funds and finding LCNB National Bank ATMs and branches. However, you will still need to use LCNB On-Line for other functions such as adding payees for bill payment, setting up account alerts, changing your password or other functions not listed above.
I'm having trouble logging into the site. Is there anything I can do to resolve the problem?
Depending upon the difficulty you are experiencing, you may want to try one of the following troubleshooting tips:    ▼
Check to be sure you are properly entering appropriate letters and numbers when entering your User ID and Password. You may always verify this by having access to a computer and attempting to log into LCNB On-Line via www.lcnb.com to determine that you are using the correct login credentials.
If you are not using one of the available Apps, be certain you are logging in to the correct web address (URL) on your mobile device: www.lcnb.mobi.
Have you logged into LCNB On-Line at www.lcnb.com before? This is required prior to logging on to LCNB National Bank Mobile Banking. If you are not currently using LCNB On-Line, begin today by stopping by your local LCNB National Bank Office and enroll. An internet enrollment to LCNB On-Line is coming soon.
Are you able to access other websites with your mobile device? If you are not successful, then it is likely that the signal available on your device may not be strong enough.
If you are still unable to resolve the problem, please contact your mobile phone carrier
My Phone or Mobile Device
Is there a charge to use LCNB National Bank Mobile Banking?    ▼
LCNB National Bank does not charge for LCNB National Bank Mobile Banking. Additional charges may apply from your mobile carrier, please contact them for more details.
What is needed to access Mobile Banking via my phone or mobile device?    ▼
To take part in this service, you must be enrolled in LCNB On-Line and have a data plan with your mobile carrier, which may have an additional charge. Contact your mobile carrier for more information regarding data plans.
Will my phone or mobile device work with LCNB Mobile Banking and support WAP (Wireless Application Protocol)?    ▼
Any mobile device that has a web browser with WAP 2.0 will work with LCNB National Bank Mobile Banking regardless of your service carrier. This would include: flip phones, smart phones, PDAs and handheld computers. However, if you have an older phone (more than three years old), there is a chance the service may not work. If that is the case, you will receive the following error on your phone: "We're sorry, but your mobile phone browser does not support the security features LCNB National Bank uses to protect your account data in Mobile Banking.
Mobile Banking Security
Is LCNB National Bank Mobile Banking secure?    ▼
We are committed to protecting your identity and your accounts, therefore the highest standards of encryption available are used to protect data transmitted to your mobile device.
How do I know that this is a genuine LCNB National Bank site?    ▼
The web address (URL) www.lcnb.mobi is exclusive to LCNB National Bank and is protected by the highest standards of encryption available. Make sure your web browser is turned on to show URLs.
Do I need to secure my phone?    ▼
LCNB National Bank recommends that you lock your phone using a PIN code or password when you are not using it to secure any information on your device. We also recommend that you do not store your password on your mobile device.
Is account information retained in my phone?    ▼
Information from your mobile banking session is not retained as long as you log out after each LCNB National Bank Mobile Banking session (the log out function is found at the bottom of each page for the www.lcnb.mobi site and at the top right on each of the apps). We also recommend that you close out of your mobile web browser after each session. Additionally, LCNB National Bank Mobile Banking does not use account number but uses pseudo names for each account. We also recommend that you do not store your password on your mobile device.
What if I lose my phone or mobile device?    ▼
You should contact your mobile phone carrier immediately.
Is it safe to use Wi-Fi?    ▼
When doing something sensitive on your mobile device or PC, like checking a bank account balance or making a payment, it is suggested to not use the free Wi-Fi in coffee shops or other public Wi-Fi spots or access points. All LCNB mobile banking transactions are SSL encrypted but it is recommended to use your password protected Wi-Fi at home to safeguard your account.
Mobile Banking Functions
How do I view account balances using Mobile Banking?    ▼
After you log in successfully using your LCNB On-Line User ID and Password, you will see an overview of your account balances. Selecting a particular account will let you see more detailed information.
How do I view my account pending and posted transactions?    ▼
After you have successfully logged in using your LCNB On-Line User ID and Password, you will see an overview of your accounts. Select a particular account and click on the link for posted or pending transactions for that account.
How do I transfer funds in Mobile Banking?    ▼
After you log in successfully using your LCNB On-Line User ID and Password, select "Transfer Funds" from the menu at the bottom of the page. You will be able to make immediate transfers between your already linked LCNB National Bank accounts. The accounts eligible for transfers will appear in the drop down lists.
How do I find an LCNB National Bank ATM or Branch?    ▼
After logging into Mobile Banking at lcnb.mobi, select the "ATM & Branch Locator" from the menu at the bottom of the page. Enter the location information such as ZIP code or complete street address that is nearest you, and select either "Find ATM" or "Find Branch." You do not have to log into Internet Banking on your mobile device to use the ATM/Branch locator.
Mobile Banking Definitions    ▼
WAP (Wireless Application Protocol) Browsera type of browser that provides all of the basic services of a computer based web browser but simplified to operate within the restrictions of a mobile phone, such as its smaller view screen. URL (Uniform Resource Locator)a web page address.