Debit Card Resources

Here at LCNB National Bank, we aim to provide you with comprehensive debit card services. Our service extends to clients throughout the Cincinnati, Columbus, and Dayton, OH areas.

Lost/Stolen Debit Cards

If you have lost your debit card or if it was stolen, please follow the steps outlined below.

Please call LCNB National Bank at 1-800-344-BANK in order to speak with a representative to get the card deactivated.

LCNB National Bank's Hours are:
Monday - Thursday: 9AM to 5PM
Friday: 9AM. to 6PM
Saturday: 9AM to 1PM

If it is after hours, please call our after hours call center at: 1-800-344-BANK and follow the prompts provided.

OR

If you have downloaded the CardValet App (read below) you can mark your card Lost/Stolen immediately. 

IMPORTANT NOTE: If the card is permanently lost or stolen and you would like a replacement card, please contact LCNB National Bank at 1-800-344-BANK and request a new card. 


Card Control – CardValet App

 

Get the mobile app that lets you control debit card usage and spending on the go. CardValet lets you:

  • Turn your debit card on and off

  • Establish transaction controls for dollar amount limits, merchant categories and geographic locations*

  • Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you

  • Stay informed of potential fraud with alerts on attempted, declined transactions

  • Get real-time balances for your accounts

LCNB National Bank has partnered with Fiserv to bring this mobile service to our debit card clients. For more information visit cardvalet.com.

*Please consult with your mobile provider regarding any fees to use your location settings

Available for download below for your Apple iOS or Google Android device.  Please have your LCNB debit card with you to enroll.

                  


 

Debit Mastercard® Guide to Benefits

Mastercard® provides benefits for each type of debit card that LCNB National Bank offers. Below are links to the Guide to Benefit that corresponds with the particular card that you have been issued. The Guide to Benefits contains detailed information about insurance and retail protection services and other benefits you can access as a Debit Mastercard® holder. This guide supersedes any guide or program description you may have received earlier.
To file a claim or for more information on any of these services, call the Mastercard® Assistance Center at
1-800-Mastercard: 1-800-627-8372, or en Español: 1-800-633-4466
Click below for the Guide to Benefits:

Business
Debit Card
  Personal
Debit Card
    HSA
Debit

 

Mastercard® Resources

Reduce your need for checks by using your LCNB National Bank Debit Mastercard®. You have the security of knowing that Mastercard® provides you with Zero Liability with any unauthorized transactions.

For more information about Mastercard® Zero Liability protection, please click on the action button below.

 

Mastercard Zero Liability

 

ApplePay®, Google Pay®, Samsung Pay®

You may use your LCNB National Bank Debit Mastercard® with any of the above mobile payment methods. Simply add your card to your mobile wallet for ease of use at any merchant that accepts Apple Pay®, Google Pay® or Samsung Pay®. Enrollment is required which may involve contacting LCNB National Bank at 1-800-344-BANK for verification and enablement of your mobile device.


MoneyPass® Surcharge Free Network

We know how important it is for you to be able to access your money from across the United States which is why LCNB National Bank has partnered with MoneyPass® to provide you with a surcharge free nationwide ATM Network. You may go to www.moneypass.com or download the MoneyPass® app from your mobile device’s app store or you may search for ATM locations using the LCNB Mobile app to find an ATM near your current location. Be sure to always look for the MoneyPass® logo when using a selected ATM and if you ever encounter a screen to charge you with a surcharge, the ATM may no longer be part of the MoneyPass® Network any longer.


Education & Awareness 

LCNB National Bank also provides you with additional resources to learn more about ways to protect yourself from possible fraud or identity theft. Use any of the resources in our Education & Awareness section to help prepare you for fighting against scams, phishing, skimming or other ways that unauthorized users may obtain your Debit Card information along with any alerts or notifications.


Education & Awareness


Fraud/Identity Theft